How to delete entries in Timeline panel?

[mushu]

Windows, Mantis v2.25.2

Is there a way to delete or hide entries in the Timeline panel when in the top My View button option?

We had a feedback loop where email addresses were bouncing, and since it replies back to the originating email address it caused dozens of fake tickets to get created. I bulk deleted those in the UI but don't know how to remove the timeline entries so they don't appear, thus causing us to miss real ticket activity.

Thanks!

[cas]

Think it is coming out of the history table

[mushu]

I figured that but of course without a real query that joins the proper tables I'd end up screwing the keys up and my luck would be to restore database from backup. Need to avoid that mess lol.

[cas]

now if you delete a bug, also the history is deleted. Which is a bit strange because in the beginning an entry is added about deleting a bug
So what exactly does show up in your timeline?

[mushu]

It was caused by the account not existing in our Active Directory because the employee left and I didn't delete the Mantis account tied to it. Thus the emails for that account kept bouncing and new "postmaster_onmicrosoft_" accounts kept getting created in Mantis, and resending the notices which contained the deleted account, which generated new emails and created new accounts, etc, etc, etc.

I haven't figured out a good solution to prevent this. I have to be alerted when the account is removed from AD since then the email mailbox is removed and cannot accept incoming mail.

A solution that Mantis *could* employ is to validate every email address it will be sending mail to prior to delivery. Yes, this would take extra time, but it would prevent a lot of lost time cleaning up these messes. Perhaps make it an option feature so admins can enable it or not.

[RonaldRobeson]

so there is no solution for this?

[mushu]

No, after a few hours the timeline scrolled past it and "out of sight, out of mind" took over...