Handling-Person does not get an mail

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Joined: 17 May 2023, 06:33

Handling-Person does not get an mail

Post by buschbb »

We try to adopt the rules when mails are send.
One use-case is, that only the person who is newly assigned will get an mail about this assignment.
So f.e.: I make e new ticket and assign it to Mary. So for now, Mary won't get a Mail with this. The same problem comes when I change the Assingment, no mail will be send out. And, what I found out too, the I, as the handling-person wont't ge any mail. In sum the Mail does only work for the reported person.
furthermore you should know, that my profile is working fine. When I am the reporting person, I recieve mails from Mantis.
Can you help me please.
mailbenachrichtigungen.JPG (116.37 KiB) Viewed 897 times
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Re: Handling-Person does not get an mail

Post by atrol »

Did you try /follow the steps what I wrote at https://www.mantisbt.org/bugs/view.php?id=32535#c67752 ?
Enable logging, especially LOG_EMAIL_RECIPIENT to find out which rule drops a recipient
https://www.mantisbt.org/docs/master/en ... ig.logging

To receive mails of our own actions, set $g_email_receive_own = ON;
https://www.mantisbt.org/docs/master/en ... nfig.email
Are there multiple projects?
If yes, check that there are no project specific overrides.

Did you check the email settungs of the user?
Please use Search before posting and read the Manual
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